Mahima Singh

PB Authorizer [Dec 06, 2019 - Till Date]* Processing and maintaining vault and ATM audits with zero error rates.* Executing outward remittances and stop payments.* Authorizing customer transactions, including financial and non-financial requests.* Organizing teller counter stock and maintaining the teller window area.* Processing daily branch reports and registers.* Taking care of forex transactions and forex cards.* Executing outward remittances and stop payments.* Handling customer queries and advising for current banking products and investment opportunities.

* Authorizing customer transactions, including financial and non-financial requests.* Organizing branch stock and maintaining the teller window area.* Taking care of branch compliance and branch health score card maintenance.* Processing and maintaining quarterly vault and ATM audits with zero error rates.* Processing daily branch reports.* Taking care of forex transactions and forex cards.* Executing outward remittances and stop payments.* Handling customer queries and advising for current banking products and investment opportunities.

[Dec 04, 2014 - Nov 06, 2018]* Handling NRI Savings Account, addressing multiple queries of customers and working on International Remittances.* Overseeing remittances of customers through Online Money Platform.* Undertaking research & development for the causes of delays in customer service & continuously meeting the matrix.* Served as an active part of NRI set up launch in different verticals.* Handling of NRI SA Acquisition, new to bank for business.* Involved in handling Account and monitored activities relating to cross sell of products.* Involved in judging credibility for loan applicants and maintaining the continuity of the existing borrowers.* Handling cash counter as well as non-cash transactions of branch.* Certain level handled authorization of the transactions cash and non-cash.* Generating revenue through walk-in and portfolio base (GI, LI, MF).* Keeping check on the instructions provided by customers related to modifications in accounts before sending to operations team.* Keeping check on the accounts to be opened so as to confirm that the documents are as per KYC norms.* Entering multiple details related to accounts in several applications like- Kaleidoscope, Flex Cube, OmniFlow, ARMS, A-Mantra, NEFT-RTGS links etc.* Prepare excel sheets, graphs, charts, etc. from information gathered and data provided.* Responsible for preparation of checklists, obtaining data and managing the records of the whole.* Suggest the customers about the various services that can be provided to the existing / non existing clients while adhering to the guidelines.INTERNSHIPS AND PROJECTS: