Saurabh Singh

Managing a team of ~25 new hire associates to drive operational metrics. Associates improved WoW (by ~2000bps in a quarter) to reach the metrics OP2 goal. Was awarded with the Best Team Manager award on the basis of team performance in Q4. Improved the 'offer rate' metrics by ~1200bps for 150 associates in a skill by addressing behavioural and systemic challenges. Improved 'concessions' metrics to achieve 1st rank across the network through operational rigour.

Led a team of 6 to build a supply and manage key accounts of new properties in Dharamshala and Goa market. Inorganic Goa market grew by 150% in 2017. Helped acquired hosts in growing business by making them self-reliant and defining success criteria for 'On' and 'Off' seasons based on market analysis. The inorganic market in Goa grew by 150% in 2016 to 2017. Created initial metrics to measure progress of accounts managed in terms of partner growth, revenue generation, Airbnb standards compliance, new partner retention and troubleshooting issues for existing partners. Organised market specific events like 'Goa guide book launch' to build a community of hosts.

Responsible for growth of FLATCHAT app in Delhi NCR. Strategize and execute the ATL and BTL activities to achieve targets. ~7k new users joined in 6 months. Part of sales team which sold patent products to Real estate developers.